Services

Have you ever had to upgrade your Property Management System and when it comes back up after 20 hours of down time:  

• Room keys don't work
• Your F&B POS system isn't processing room charges
• Guest room phones don't automatically activate upon check in, 
• While your hotel Operations staff struggle to work manually until the system eventually comes back up.

A prolonged system down is one of the most stressful times for staff, and each minute of downtime, especially during peak periods, costs the operation money. 

In situations such as PMS upgrades &/or maintenance, there are often multiple components such as the Physical server upgrade, Interfaces, Web Reservations etc which can get complicated and take longer than anticipated to complete.  

We have a wealth of experience in optimally managing these situations: 

• We help minimize delays in getting the system fully up and running
• This saves you time & money in the process 
• We take care of the entire process:   Correspond with your PMS Vendor regarding documentation, scheduling, support resources, provide support throughout the entire downtime process, post upgrade/maintenance support etc 
• This enables your staff to do what they do best, SERVICE THE GUEST, without having the additional challenge of managing &/or troubleshooting IT issues.

We would love to help you manage these sorts of situations.  CONTACT US TO LEARN MORE.

 IT issues don't just happen with major system upgrades.  They occur in daily operations such as: 

1. Daily Management Reports out of balance.
2. Can't print to the correct printers from your PMS
3. Can't access your PMS on your computer
4. Names of checked out guests displaying on guest room phones.  
5. Or the classic, it's 7 pm rush hour on a busy Saturday evening, your restaurant POS goes down, and you can't ring in cheques or process payments.  

What do you do?  Who do you contact?  

We can definitely help with these issues and more.   The saying time is money is extremely relevant here and knowing what to do and who to contact saves you time and therefore, MONEY!

We offer assistance with the following:

1. PMS Upgrades, &/or Support
2. POS Upgrades, &/or Support 
3. Opera IFC8 Interface Installs, Upgrades, & Changes
4. Opera Report Writing: Updating Sales & Catering Contracts, BEO's, Confirmation Letters, Folios etc
5. Assistance with Report reconciliation and more.

CONTACT US TO LEARN MORE

Are you currently swiping credit cards at check in/out, or in your restaurant?  If so, not only are you potentially paying higher per transaction fees from credit card providers, you are also more vulnerable to credit card fraud.   

We would love to help you transition to an EMV Chip & Pin Payment Solution that will secure your credit card transactions, further protect you from credit card fraud, significantly reduce, if not altogether eliminate charge backs, and in the process ensure compliance with PCI requirements.

CALL US.  WE'D LOVE TO HELP!

1. Do you advise your IT department of new hires and departures by email?
2. How does IT know what software, network access, IT tools (e.g. Remote access such as VPN) redirected emails, and more, to assign to a new hire?
3. Have you ever had a situation where employees that are no longer with the company still have access on your network?

If the answer to any of the above questions is yes, we can assist with an electronic format of processing these items that are sent to respective authorities to action AND provide an audit trail.

CONTACT US TO LEARN MORE

1. Transition from Opera V5 to Opera Cloud including OSEM
2. Hotel & F&B Opening & Rebranding
3. Selecting which PMS & or PMS is right for your organization
4. In Room Guest Entertainment Refurbishment
5. WIFI Upgrades & Installs
6. Hotel Communication Management Software like HOTSOS
7. And more

Project Managing Hotel Openings & Rebranding is a passion of ours.  WE LOVE IT!  

CONTACT US TO LEARN MORE.  We'd love to hear from you!

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Need assistance with the following?:

1. Email, printing & scanning support?  
2. Network  & Active Directory issues & cleanup?   
3. Procurement?  
4. Vendor Management?  
5. Data Entry for special projects?   

CONTACT US TO DISCUSS.  We'd love to help!.